Questions? we have answers

Frequently Asked Questions From Chelsea Pet Owners

Have a question? Find the answer here! Our frequently asked questions answer all your—you guessed it—most commonly asked questions. If you have a question that we don't answer in the list, don’t be afraid to reach out to us at (212) 243-3020!

Do you accept pet insurance?

Yes, we sure do! We can work with practically any pet insurance company, so whether you have Trupanion, Nationwide, Embrace, or whatever else, we got you.

How often can I bathe my dog?

If no skin condition is present, you can bathe your dog every 4-6 weeks.

When do you need fecal samples, and why?

It is recommended that a fecal sample be provided at annual/wellness visits, new puppy/kitten exams, and when GI symptoms are present. Only tapeworms and roundworms are visible to the naked eye. On some occasions diarrhea, vomiting, and weight loss are symptoms of intestinal worms but many intestinal parasites go undetected without running intestinal parasite tests. Some intestinal parasites are zoonotic, meaning they are transmittable to humans making routine intestinal parasite testing important to the health of pets AND humans.

Do you take walk-in appointments?

Yes! Please come by, we'll find a way to fit you in. It is best to call, however, as we may be in surgery and not able to see you right away.

Do heartworm and flea/tick preventatives need to be given year around?

Generally, yes.  They are safe, monthly medications that protect your pet from dangerous diseases. But please ask our veterinarians if you'd like to discuss the matter in more detail. 

How do I transfer my pet's records from our previous clinic?

Simply call your previous vet and have medical records emailed to us at "info @ fireflyvet.com" (spaces added to avoid spammers!). You can also tell our front desk staff the name of your old vet, and we're happy to call for you.

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